Here at Castle Dental, we are committed to providing our patients with the highest standard of dental care in a relaxed and friendly atmosphere. We take great pride in providing a polite and caring attitude towards our patients and our team is fully committed to ensuring our patients have a positive experience at our practice.
We understand the needs of our patients and ensure we provide a personalised and confidential service for all of our patients. We understand how uneasy some patients may feel about their dental visits and our team is devoted to making your visits as comfortable and pleasant as possible. We ensure your care is provided by fully trained staff and that you are always involved in the planning and decision making process for your treatment.
We have a multilingual team and languages spoken at the practice include Danish, Swedish, Arabic, Urdu, Penjabi, Persian, Polish and French . We endeavor to see all patients and our practice has been designed so patients with disabilities or wheelchairs can access care easily. If you do have any disabilities or difficulties which you think may make access difficult for you, please inform us and we will do our best to put suitable arrangements in place to accommodate your needs.
Missing appointments wastes time and resources. Our practice policy is that if on more than one occasion, patients cancel with less then 24 hours’ notice or do not attend an appointment, then we reserve the right to not offer you any further appointments. We will of course take any special circumstances into account.
You can express a preference about which dentist you would like to see. We will make all reasonable efforts to ensure that your requests are met. If you do wish to express a preference of practitioner, please state who you would like to be seen by when booking your appointment.
We have a zero tolerance policy for violent or abusive behavior. Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.